Terms of Service

These terms govern your use of Premia, a loyalty platform for restaurants operated by Greenfield AI. By using the platform, whether as an operator or as a member, you accept these terms.

1. Definitions

• “Platform”: the set of applications, APIs, and services accessible from premia.vip.
• “Operator”: a company or person that administers an organization and its restaurants within the platform.
• “Member”: an end customer enrolled in a restaurant’s loyalty program.
• “Operator Data”: information the operator enters or generates (restaurants, rewards, segments, templates).
• “Member Data”: information associated with an individual member (points, transactions, communications).

2. Description of the service

Premia provides:

• An operator dashboard to configure and run a loyalty program.
• Receipt processing with AI to extract amount and products.
• A communications queue with a dispatcher for WhatsApp, SMS, and email.
• An authenticated REST API via Bearer token + signed outbound webhooks.
• Heuristic predictions (churn risk, projected LTV).
• A self-service portal for members.

The service is provided “as is.” We may change features or discontinue functionality with reasonable notice.

3. Accounts

3.1 Operators

• You need an invitation from an administrator of an existing organization, or to create a new organization by contacting hello@premia.vip.
• You are responsible for keeping your credentials confidential.
• You are responsible for actions taken with your account, including manual points adjustments, role changes, and data deletion.

3.2 Members

• Your WhatsApp number is your identity. Keep it secure and up to date.
• If you lose access to the number, contact the restaurant to migrate your account. Additional verification may be required.

4. Acceptable use

Do not use Premia to:

• Send spam or non-consented messages.
• Generate fake receipts to fraudulently accumulate points. We detect this and suspend accounts that attempt it.
• Access another organization’s API or dashboard without authorization.
• Reverse engineer, mass-scrape, or attempt to evade rate limits or security controls.
• Upload illegal or offensive content, or content that violates third-party rights.
• Use the platform to discriminate against members based on protected categories (race, gender, religion, orientation, etc.).

5. Data and privacy

The processing of personal data is governed by our Privacy Policy.

Operator Data: you are the controller. Premia acts as a processor. We will comply with your reasonable instructions regarding processing.

Member Data: we are joint controllers together with the operating restaurant. Each must meet its obligations under applicable law.

6. Intellectual property

Premia and its source code, design, trademarks, and documentation are the property of Greenfield AI. We grant you a limited, non-exclusive, non-transferable license to use the platform under these terms.

You retain ownership of your Operator Data (including templates, copy, branding). You grant us a limited license to process it on your behalf.

7. Costs and billing

Premia is in a pilot phase with no cost for identified pilot operators. When the platform moves to commercial release, we will give you 60 days’ notice of any pricing change. You may cancel before the change date without penalty.

Third-party costs (Twilio SMS, WhatsApp Cloud API, AI OCR) are opaque to the operator during the pilot phase. When we begin billing, they are itemized on a separate line.

8. Suspension and termination

We may suspend or terminate your access if:

• You violate these terms.
• Fraudulent activity is detected.
• There is a court order or legal requirement.
• There was no activity in your organization for more than 12 months.

When the service ends, we give you 30 days to export your data before deleting it. Data required by law (audit, tax) is kept for the corresponding legal periods.

9. Disclaimer and limitation of liability

Premia is provided “as is” without express warranties. To the maximum extent permitted by law, we do not warrant that the service is error-free, uninterrupted, or that it meets your specific business expectations.

Limitation: in no case will our total accumulated liability exceed the amount you paid for the service in the 12 months prior to the event giving rise to liability. In the unpaid pilot phase, the cap is USD 100.

We are not liable for indirect, incidental, special, or consequential damages (loss of profits, loss of data, business interruption).

10. Indemnification

As an operator, you agree to indemnify Greenfield AI against third-party claims (including from members) arising from your use of the platform in violation of these terms or of applicable law.

11. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Nicaragua, without regard to conflict-of-law rules. Any dispute is submitted to the competent courts of Managua.

If you are a consumer in the European Union, you retain the rights granted by the law of your country of residence.

12. Changes to these terms

We may modify these terms. We notify you with 30 days’ notice when the change is material. If you continue to use the service after the effective date of the change, you are deemed to have accepted the new terms.

13. Contact

Questions about these terms: hello@premia.vip. Legal matters: legal@premia.vip.

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