Guest rewards · LATAM
The guest who returns earns with no plastic card
and the fifth night comes with breakfast.
At checkout, your guest sends a photo of the folio over WhatsApp and the night credits on its own. No app to download, no card left behind in another city. Stays, packages and on-site spend all add up — and Premia keeps the count, not a spreadsheet. With more than one property, points pool across all of them.
WhatsApp · iOS/Android app · Web portal · Apple & Google Wallet
The 30-second loop
Photo of the folio. Night credited.
At checkout, your guest sends a photo of the folio over WhatsApp and the night credits in under 30 seconds — without the front desk touching the PMS or holding up the next check-in. If something looks off, it goes to your review queue, not the guest.
- Guest onboarding
- 30 s
- Cost per folio
- $0.001
- No app · no plastic
How it works
The 30-second loop.
No POS change, no app to ask of the customer. From payment to points, in four steps.
- 01
The customer pays
As always, at your current register.
- 02
Capture the visit
Receipt photo, QR scan, or check-in.
- 03
AI confirms
Reads the amount and verifies the visit is real.
- 04
Points credited
The customer sees their balance and next reward instantly.
No friction
More than one way to earn.
Guests earn whichever way suits them. You set the rules; Premia confirms the stay and credits the night or points. And it lives everywhere: WhatsApp, the iOS/Android app, the web portal, and the phone wallet.
Photo of the folio
AI reads the amount and date in seconds and credits the night. Handles printed folios, checkout PDFs, and restaurant or spa receipts.
QR scan with location
A capability for earning without a folio: the guest scans the front desk’s signed QR and location confirms the stay is real.
Stay check-in
A check-in capability in the app or the web portal —to reward frequency, not just spend.
Your Hotel
Frequent guest · 5th night with breakfast
You're at 4 of 5 nights
5th with breakfastRooms & packages
The frequent-guest program, without the plastic folder.
The recognition your returning guest already expects — but one that doesn't depend on them remembering a membership number or carrying another card. You set the rule — “5 nights, the 5th with breakfast,” points by amount, or an anniversary package — and Premia keeps the count. The guest sees it in WhatsApp and keeps it in Apple Wallet or Google Pay.
- Typical rule
- 5 nights, the 5th with breakfast (configurable)
- Identity
- Verified WhatsApp number
- Where it lives
- WhatsApp + Apple Wallet + Google Pay
- Multi-property
- The balance pools across all your locations
No friction
Premia confirms every stay and credits the night on its own —the front desk never touches the PMS.
- No app
- WhatsApp + Wallet
- Guest onboarding
- 30 s
- PMS-agnostic
- Yes
What the product already does
Built for the front desk, not the back office.
We don't ask you to change the PMS or have the front desk learn a new system. This is what Premia does today — the same engine that powers restaurants, cafés, and salons.
Real-time panel
Nights, redemptions, returning guests — every event shows up in the panel in under 5 seconds, property by property.
Layered anti-fraud
5 signals per folio (amount, date, frequency, duplicate, similarity). Suspicious cases go to your queue, never an automatic credit.
WhatsApp concierge
An AI answers "how many nights until my reward?" any time, without adding work to the front desk.
Get started
From first demo to first night, one week.
You don't change PMS, you don't change WhatsApp, you don't sign long contracts. We walk you through every step — you launch when the front desk is ready.
- Step 01
30-minute demo
We walk through what it would look like with your brand, your properties and your reward rule. No commitment.
Day 1
- Step 02
We set up your account
You get a panel with your theme, your WhatsApp number, and your base guest card.
Days 2–3
- Step 03
We load rooms and rewards
We upload your room types and packages, set the complimentary-night rule, and generate the front-desk QR code.
Days 4–5
- Step 04
You launch with your team
1-hour training for the front desk. First folio photo comes in under 24 hours.
Day 7
How much does it cost?
Fixed monthly fee per property, no commission on nights redeemed. We price it based on your volume during the demo.
FAQ
What hoteliers always ask us.
If your question isn't here, just write us — we reply personally the same day.
Send us your questionDo my guests need to download an app?
No. They use WhatsApp, which they already have. Their phone number is their identity — first time they enroll in about 30 seconds, after that they just send the folio photo to credit the night.
Does it work with my PMS or booking system?
Yes. Premia is PMS-agnostic: we read the folio photo, we don't plug into your reservation system. If you later want to validate against your stays, there's a REST API and signed webhooks — but it's not required to start.
If I have several properties, do they share points?
Yes. You can group your locations into a single program: the guest earns and redeems at any of them, and you see the activity per property in the panel. You can also keep them separate if you prefer.
Who owns my guest data?
You do. Premia is processor, not controller. You can export your full base as CSV anytime, and if a guest requests right-to-be-forgotten, we delete them in under 24 hours. GDPR and applicable LATAM data protection laws.
What is the real monthly cost?
Fixed fee per property, no surprises. The cost to read each folio (~$0.001) is included in the base plan up to a generous volume. We send the exact quote in the demo based on your stays per month.
Ready to try it
Let's talk over a stay (or WhatsApp)
We'll show you how your frequent-guest program would look with your brand and your complimentary-night rule. No 40-slide deck, no salesperson — you talk directly to the team that builds the product.
hello@premia.vip · Response time: under 24 hours