WhatsApp loyalty · LATAM
They come back because you remember them
before they sit down.
Your guests send a photo of the receipt through WhatsApp. AI confirms the amount, points credit automatically, you stay in the kitchen. No app to install, no card to lose, no POS changes.
WhatsApp · iOS/Android app · Web portal · Apple & Google Wallet
Digital membership card
A membership that lives in WhatsApp.
Every guest gets a card with a unique QR, generated instantly. Lives in WhatsApp, Apple Wallet and Google Pay —nothing to download, nothing to lose.
- Time to onboard
- 30 s
- Cost per receipt
- $0.001
- Available in
- LATAM
No friction
Premia confirms every visit and credits the points on its own —your team touches nothing in the system.
- No app
- WhatsApp + Wallet
- Time to onboard
- 30 s
- Cost per receipt
- $0.001
The 30-second loop
Photo of the receipt. Points up.
When a guest sends a receipt photo, points credit in under 30 seconds without your waiter ever touching the system. If something looks off — odd amount, duplicate, blurry image — it lands in your review queue, not the customer.
Guest sends the receipt photo
From the same WhatsApp chat they used for a reservation or a promo.
AI reads amount, items, date
Extraction in 5 seconds. Handles printed, digital, handwritten receipts in multiple currencies.
Points credited, message replied
The guest sees the new balance, the next tier and the closest reward — in the same thread.
Digital card
A member card you can't lose in the wallet.
Every guest gets a membership card with a unique QR code. Lives in WhatsApp, Apple Wallet, Google Pay. The waiter scans it at the till, points apply — no email lookup, no paper card.
- Identity
- Verified WhatsApp number
- Scannable
- QR PNG · 1024×640 · no expiry
- Tiers
- Mochi · Sashimi · Omakase (configurable)
- Storage
- Customer's wallet, not yours
Menu with curiosity points
Every dish tells its own story.
We generate a public page per dish — with photo, short chef video, ingredients, calories, allergens. The table QR opens the menu; when guests read a dish's story, they earn curiosity points. Engagement, not spam.
- SEO public URLs: your dish surfaces when someone searches "ceviche in Managua"
- Editable from the panel — kitchen swaps an ingredient, the page updates
- Per-dish rules: "read the Dragon Roll story → +15 pts"
- Filters for vegetarian, vegan, gluten-free, kosher, halal
Dish page · example
Dragon Roll
Pacific bluefin tuna wrapped in mango with a touch of smoked eel. This is how one of your dish pages would look.
- Calories
- 412 kcal
- Prep time
- 12 min
- Ingredients
- Tuna, avocado, mango, eel, black sesame
Read the story
Earns curiosity points
"The food was incredible, thank you."
Premia Tokens — recognize the team
Your guests thank whoever served them.
After a great visit, a guest gives a "Premia Token" to the chef, server, or whoever took care of them — with a message — over WhatsApp, web, or the app. No employee directory needed: the guest picks the role and you attribute the person. It lands in an inbox for you to reward the team; the guest earns points for saying thanks.
- For guests: recognize the team in seconds and earn points for it
- For you: a recognition inbox + analytics by role, nothing to install
- By voice or text: guests can send a WhatsApp voice note and the AI understands it
- Tied to a verified visit — no fake recognitions
Operator dashboard
Everything happening you see live.
Sales attributed to loyalty, returning customers, receipts under review, active campaigns. Built for the manager who has to decide before the next shift, not next quarter.
Active members
1,284
+12%
Points-attributed sales · month
C$ 38,420
+8%
30-day repurchase
64%
returning
Review queue
Receipts with fraud signalsMaría C.
hace 2 min
C$ 480ApprovedJuan P.
hace 4 min
C$ 1,250ReviewSofía R.
hace 7 min
C$ 320ApprovedDiego A.
hace 11 min
C$ 2,800Blocked
Live view
Receipts, redemptions, messages — every event appears in under 5 seconds.
Layered anti-fraud
5 signals per receipt (amount, time, frequency, geo, similarity). Suspicious ones go to your queue.
Direct attribution
Every points-tagged peso traced to a campaign, segment, waiter, table.
Rules that write themselves
Tell the AI what you want. It writes the rule.
In the /insights panel you describe what you need in plain Spanish or English. AI translates it into a rule you can review, tweak, and approve before activating. Every rule is audited — you know who made it, when, what it did.
Rule 1
When it's the guest's birthday, then send WhatsApp greeting + credit 200 pts.
Rule 2
When the guest hasn't visited in 30 days, then send 'we miss you' template + 150 pts reward.
Rule 3
When the receipt exceeds C$ 2,000, then invite to your next VIP omakase list.
Got it. Here's the rule — review it and we'll save it:
and lifetime_visits >= 3
then send_whatsapp(template = "te_extrañamos")
and credit_points(amount = 150)
Get started
From first demo to first redemption, one week.
We don't ask you to change POS, switch WhatsApp providers, or sign long contracts. We walk you through every step — you launch when you're ready.
- Step 01
30-minute demo
We walk through what it would look like with your brand, menu and rules. No commitment.
Day 1
- Step 02
We set up your account
You get a panel with your theme, your WhatsApp number, and your base tier program.
Days 2–3
- Step 03
We import your menu
We upload your dishes, generate the table QR codes, and review the initial rules with you.
Days 4–5
- Step 04
You launch with your team
1-hour training for the staff. First receipt photo comes in under 24 hours.
Day 7
How much does it cost?
Fixed monthly fee per location, no commission on points redeemed. We price it based on your volume during the demo.
FAQ
What restaurant owners always ask us.
If your question isn't here, just write us — we reply personally the same day.
Send us your questionDo my customers need to download an app?
No. They use WhatsApp, which they already have. Their phone number is their identity — first time they enroll in 30 seconds, after that they just send the receipt photo.
Does it work with my current POS?
Yes. Premia is POS-agnostic: we don't need to integrate with your payment system. If you want receipt readings to validate against your sales database, we have a REST API and HMAC-signed webhooks. Your provider connects it in an afternoon.
What happens if a customer uploads a fake or repeated receipt?
Every receipt goes through 5 detection layers: amount out of range, hash-duplicate, impossible time of day, abnormal frequency, similarity to other recent receipts. Suspicious ones don't auto-approve — they go to your review queue and you decide in 2 clicks.
Who owns my customer data?
You do. Premia is processor, not controller. You can export your full base as CSV anytime, and if a customer requests right-to-be-forgotten, we delete them in under 24 hours. GDPR and applicable LATAM data protection laws.
I run 2 brands under one ownership. Do points pool?
Your call. You can have each restaurant in isolated mode (each with its own base) or group mode (points stack across all locations). Switch anytime without losing history.
What is the real monthly cost?
Fixed fee per location, no surprises. OCR cost (~$0.001 per receipt) is included in the base plan up to a generous volume. We send the exact quote in the demo based on your ticket count.
How fast do I see results?
First 30 days are adoption: staff learns to invite, customers form the habit. From month 2 you see the repurchase cohort grow, with numbers you can track live from the dashboard.
Ready to try it
Let's talk over coffee (or WhatsApp)
We'll show you how it would look with your brand, your menu and your rules. No 40-slide deck, no SDR — you talk directly to the team that builds the product.
hello@premia.vip · Response time: under 24 hours