Loyalty for spas · LATAM
Build loyalty around treatments and wellness memberships
with no app and no plastic card.
The monthly massage, the seasonal facial, the membership that renews: that returning ritual is your business. After each treatment, your client sends a receipt photo over WhatsApp and the points land on their own — no app to download, no little card to lose in the purse. And along the way she can thank her therapist. Premia keeps the count, not your appointment book.
WhatsApp · iOS/Android app · Web portal · Apple & Google Wallet
The 30-second loop
Photo of the receipt. Points up.
After each treatment, your client sends a receipt photo over WhatsApp and the points land in under 30 seconds — without you touching the till or interrupting the treatment room. If something looks off, it goes to your review queue, not the client.
- Client onboarding
- 30 s
- Cost per receipt
- $0.001
- No app · no plastic
How it works
The 30-second loop.
No POS change, no app to ask of the customer. From payment to points, in four steps.
- 01
The customer pays
As always, at your current register.
- 02
Capture the visit
Receipt photo, QR scan, or check-in.
- 03
AI confirms
Reads the amount and verifies the visit is real.
- 04
Points credited
The customer sees their balance and next reward instantly.
No friction
More than one way to earn.
Clients earn whichever way suits them. You set the rules; Premia confirms the visit and credits the treatment points. And it lives everywhere: WhatsApp, the iOS/Android app, the web portal, and the phone wallet.
Photo of the receipt
AI reads the amount and date in seconds and credits the points. Handles printed, digital, and handwritten receipts.
QR scan with location
A capability for earning without a receipt: the client scans reception's signed QR and location confirms the visit is real.
Visit check-in
A check-in capability in the app or the web portal —to reward the frequency of the ritual, not just spend.
Your Spa
Treatments · points per visit
- Relaxing massage 60 min+200 pts
- Hydrating facial+150 pts
- Body ritual+260 pts
Wellness member — active perk
Your 6th massage at 50% off, bookable from WhatsApp.
Treatments and memberships
Reward the ritual that returns, grow wellness memberships.
The massage, the facial, the body ritual your client repeats month after month: Premia rewards them by amount or by treatment — you set the rule — and sustains wellness memberships with perks worth renewing for. Your client can also thank her therapist: recognizing the team is not a promise — the Premia Token by role (therapist, reception) already ships.
- Typical rule
- Your 6th massage at 50% off (configurable)
- Memberships
- Wellness perks for members
- Recognition
- Premia Token to the therapist, by role
- Where it lives
- WhatsApp + Apple Wallet + Google Pay
No friction
Premia confirms every visit and credits the points on its own —your team touches nothing at the till.
- No app
- WhatsApp + Wallet
- Customer onboarding
- 30 s
- POS-agnostic
- Yes
What the product already does
Built for the treatment room, not the back office.
We don't ask you to change the till or learn a new system. This is what Premia does today — the same engine that powers restaurants, hotels, and salons.
Real-time panel
Points, membership redemptions, returning clients — every event shows up in the panel in under 5 seconds, so you know who is due to renew.
Layered anti-fraud
5 signals per receipt (amount, time, frequency, duplicate, similarity). Suspicious cases go to your queue, never an automatic credit.
WhatsApp concierge
An AI answers "how many points do I have?" or "when is my next facial?" any time, without pulling reception out of the treatment room.
Get started
From first demo to first treatment earned, one week.
You don't change tills, you don't change WhatsApp, you don't sign long contracts. We walk you through every step — you launch when your spa is ready.
- Step 01
30-minute demo
We walk through what it would look like with your brand, your treatments and your points rule. No commitment.
Day 1
- Step 02
We set up your account
You get a panel with your theme, your WhatsApp number, and your roles for recognition.
Days 2–3
- Step 03
We load your treatments and memberships
We upload your treatment menu, set the points and membership perks, and generate the reception QR code.
Days 4–5
- Step 04
You launch with your team
1-hour training for reception and therapists. First receipt photo comes in under 24 hours.
Day 7
How much does it cost?
Fixed monthly fee per spa, no commission on treatments redeemed. We price it based on your volume during the demo.
FAQ
What spa owners always ask us.
If your question isn't here, just write us — we reply personally the same day.
Send us your questionDo my customers need to download an app?
No. They use WhatsApp, which they already have. Their phone number is their identity — first time they enroll in about 30 seconds, after that they just send the receipt photo to earn the treatment points.
Does it work with my booking system or till?
Yes. Premia is independent of your till and your calendar: we read the receipt photo, we don't plug into your payment or booking system. If you later want to validate against your sales, there's a REST API and signed webhooks — but it's not required to start.
Can I run wellness memberships?
Yes. You set the rule — for example "your 6th massage at 50% off" or a monthly member perk — and Premia keeps the count. The membership lives in WhatsApp and saves to Apple Wallet or Google Pay; your client sees her perks and how far she is from the next one, with no physical card.
Who owns my customer data?
You do. Premia is processor, not controller. You can export your full base as CSV anytime, and if a customer requests right-to-be-forgotten, we delete them in under 24 hours. GDPR and applicable LATAM data protection laws.
What is the real monthly cost?
Fixed fee per spa, no surprises. The cost to read each receipt (~$0.001) is included in the base plan up to a generous volume. We send the exact quote in the demo based on your receipts per month.
Ready to try it
Let's talk about your spa (by email or WhatsApp)
We'll show you how your points program, your memberships and team recognition would look with your brand. No 40-slide deck, no salesperson — you talk directly to the team that builds the product.
hello@premia.vip · Response time: under 24 hours