Feature
Team recognition
The customer recognizes whoever served them with a Premia Token; it lands in an inbox with per-role analytics.
Included in Núcleo
How it works
After a good visit, the customer gives a Premia Token to whoever served them, with a voice note or a text, from WhatsApp, the app or the portal. It lands in an inbox for you with per-role analytics, and it earns the customer points for saying thanks. It is tied to a verified visit, so made-up recognitions do not get in.
What it does NOT do
The limits, said before you ask. A module that promises too much falls apart in the first week.
- It is tied to a verified visit: made-up recognitions do not get in.
- It moves no money. Premia does not process payments, so it does not distribute tips or touch payroll.
- It is not bought separately: it comes with the loyalty program.
What it costs
Included in Núcleo
From US$79 per brand per month in Latin America and US$250 in the United States.
See the full price cardQuestions
- What is a Premia Token?
- It is the recognition a customer gives to whoever served them, with a voice note or a text, from WhatsApp, the app or the portal. It lands in an inbox for you with per-role analytics.
- What does the customer get for recognizing someone?
- Points, if you choose to reward it. It is one of the interactions you can turn into balance, alongside looking at a new dish or referring a friend.
- Does it work outside a restaurant?
- Yes, and in salons and spas it usually matters more than anywhere else: whoever served has a name, and the customer comes back for that person.
The other features
The rest of the platform, on the same customer.
- Loyalty programPoints from the receipt, tiers, stamps, rewards, referrals and a card in Apple and Google Wallet.
- Digital menu with QRA public menu with photos, the story behind each dish, time-based prices and a QR per venue or per dish.
- Concierge on WhatsApp and the appAn assistant that answers, shows the menu, books a table, takes the order at the table, and escalates to your team.
- ReservationsThe customer asks for a table in chat, your team accepts or declines, and the reminder goes out on its own.
- Order at the tableA QR per table: the customer orders from their phone, the tablet receives it with the table, and points arrive with no receipt photo.
- Premia Live · La CabinaFor bars: song requests, screen shout-outs, a live queue and karaoke mode, charged in points or to the tab.
- Premia DeliveryDelivery with your own couriers, live tracking, per-zone fees, and points on delivery.
The next step
Try it with your own menu
Say “hi” to the live demo and see how it feels from the customer’s side, or book thirty minutes about your business: your menu, your rewards, your numbers.
WhatsApp +505 7791 2000 · hello@premia.vip