What business owners ask us most when they are evaluating customer loyalty over WhatsApp.
- 01
How much does a loyalty program for restaurants cost?
- It depends on the size of the venue and how many locations you have. Premia is a monthly subscription, with no per-member fee and no commission on your sales. Write to us and we will give you the number for your case.
- 02
Do my customers have to download an app?
- They have to download nothing. It all works inside WhatsApp, in the same thread where they already text every day, with no plastic card and no password to remember. And if one of them would rather have an app, Premia is on the App Store and Google Play too, plus a web portal for anyone who does not use WhatsApp.
- 03
How do points accrue if I have no point-of-sale integration?
- Your customer photographs their receipt and sends it over WhatsApp. Premia reads the total automatically and credits the points, with fraud checks that stop the same ticket being used twice. If you do have a point of sale, that can be integrated too.
- 04
Does it work for businesses without tickets, like spas, salons or delivery?
- Yes. As well as receipts, Premia earns per use — per visit or per order, no receipt needed and whatever the amount. In a venue you put a signed QR at the door and the customer collects a stamp by scanning it, once per day; for delivery, every order counts. You set the target — ten, say — and the reward for reaching it: the tenth order is free. It is the stamp card you already know, without the cardboard and without anyone having to hand over a ticket.
- 05
Does it work for a group with several brands or locations?
- Yes. Several brands can share a single pool of points: the customer earns at one venue and redeems at another. Each manager signs in to a dashboard that shows only their own location.
- 06
How long until I can have the program running?
- You can try the demo right now from WhatsApp. Setting up your program — your rewards, your menu, your number — takes days, not months.