Feature
Concierge on WhatsApp and the app
An assistant that answers, shows the menu, books a table, takes the order at the table, and escalates to your team.
Included in Núcleo
How it works
Your customer asks and gets an answer without you being there. The concierge shows the menu, checks the points balance, takes the reservation and receives the table order — on WhatsApp, in the app or on the web portal, in whatever language they write in. When a conversation needs a person, it hands over to your team with the full context.
What it does NOT do
The limits, said before you ask. A module that promises too much falls apart in the first week.
- It does not invent dishes or prices: it answers from your menu and your rules.
- It belongs to one program: it cannot see other businesses’ accounts and does not cross data between brands.
- It does not close the sale and does not take payment. When a conversation needs a person, it hands over to your team with the full context.
What it costs
Included in Núcleo
From US$79 per brand per month in Latin America and US$250 in the United States.
See the full price cardWho uses it
The industry pages this module appears on.
Questions
- Where does the concierge answer?
- On WhatsApp with nothing for the customer to install, in the Premia app for iOS and Android, and on the web portal that opens from a link. Same account and same balance across all three.
- What language does it answer in?
- In whatever language they write in. Everything the customer sees exists in Spanish and English.
- What happens when the concierge does not know something?
- It hands the conversation to your team with the full context instead of improvising. It does not invent a dish, a price or a promotion that is not in your panel.
The other features
The rest of the platform, on the same customer.
- Loyalty programPoints from the receipt, tiers, stamps, rewards, referrals and a card in Apple and Google Wallet.
- Digital menu with QRA public menu with photos, the story behind each dish, time-based prices and a QR per venue or per dish.
- ReservationsThe customer asks for a table in chat, your team accepts or declines, and the reminder goes out on its own.
- Order at the tableA QR per table: the customer orders from their phone, the tablet receives it with the table, and points arrive with no receipt photo.
- Premia Live · La CabinaFor bars: song requests, screen shout-outs, a live queue and karaoke mode, charged in points or to the tab.
- Premia DeliveryDelivery with your own couriers, live tracking, per-zone fees, and points on delivery.
- Team recognitionThe customer recognizes whoever served them with a Premia Token; it lands in an inbox with per-role analytics.
The next step
Try it with your own menu
Say “hi” to the live demo and see how it feels from the customer’s side, or book thirty minutes about your business: your menu, your rewards, your numbers.
WhatsApp +505 7791 2000 · hello@premia.vip